If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

We see a large variety in ages for water heaters when they fail. Typically we see gas and electric water heaters last about 8 to 12 years on the professional brands, consumer brands tend to be a little bit shorter. Electric tend to last a little longer than the gas heaters. Gas Tankless heaters are supposed to last 20 to 25 years according to the manufacture. Another big difference between a professional brand and a consumer brand is the warranty. Consumer brand heaters have prorated warranties where as professional brands have full warranties.

We accept Visa, MasterCard, and American Express credit and debit cards for your convenience.

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Please visit our Returns & Exchanges page for more information.

Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.

It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.